AP309 (“Company,” “we,” “us,” or “our”) values the privacy of users and complies with applicable personal information protection laws. This Privacy Policy explains how we collect, use, retain, disclose, and protect personal information when users visit or use the JELATONIN official website.
1. Purpose of Processing Personal Information
The Company processes personal information for the following purposes:
- To respond to product inquiries, partnership inquiries, wholesale inquiries, and B2B inquiries
- To provide information about official purchase channels
- To operate, manage, and improve the website
- To prevent misuse of the website and ensure service stability
- To comply with applicable laws and respond to disputes or legal obligations
2. Personal Information We Process
The Company may process the following personal information:
- When submitting an inquiry:
- Name
- Email address
- Phone number
- Inquiry details - Automatically generated information during website use:
- IP address
- Browser information
- Device information
- Access date and time
- Cookies
- Website usage records - Information from external purchase channels:
The Company does not directly collect order, payment, delivery, return, exchange, or refund information generated on external sales platforms such as Naver Smart Store or Coupang. Such information is processed according to the privacy policies and terms of the relevant external platform.
3. Purpose and Retention Period
The Company retains personal information only for the period necessary to achieve the purpose of collection and use. After the purpose has been fulfilled, the information will be deleted without delay, unless retention is required by applicable laws.
- Inquiry and consultation records: Up to 3 years after completion of handling
- Website usage records: Up to 1 year from the date of collection
- Information required to be retained by law: For the period required by applicable laws
4. Provision of Personal Information to Third Parties
The Company does not provide personal information to third parties without the user’s prior consent, except in the following cases:
- When the user has given prior consent
- When required by applicable laws
- When requested by law enforcement or public authorities through lawful procedures
5. Outsourcing of Personal Information Processing
The Company may outsource certain personal information processing tasks to operate the website and respond to inquiries.
Possible outsourced services include:
- Website hosting and deployment service providers
- Email service providers
- Website analytics service providers, if analytics tools are used
The Company manages and supervises outsourced service providers to ensure that personal information is processed securely and only within the scope necessary for the relevant services.
6. Destruction of Personal Information
The Company destroys personal information without delay when the retention period expires or the purpose of processing has been achieved.
- Electronic files are deleted in a way that makes recovery or restoration difficult.
- Paper documents are shredded or destroyed by other secure methods.
7. Rights of Users
Users may request access to, correction of, deletion of, or suspension of processing of their personal information at any time.
Requests may be submitted to the Company by email or other contact methods provided on the website. The Company will take appropriate action in accordance with applicable laws.
8. Cookies and Similar Technologies
The Company may use cookies to improve website usability, analyze traffic, and provide a better user experience.
Users may refuse or delete cookies through their browser settings. However, disabling cookies may limit certain website functions.
9. Security Measures
The Company takes reasonable technical, administrative, and physical measures to protect personal information, including:
- Limiting access to personal information
- Managing personnel who handle personal information
- Preventing unauthorized access
- Securely storing information
- Destroying unnecessary personal information without delay
10. Privacy Officer
The Company designates the following Privacy Officer to handle privacy-related inquiries and complaints.
- Company: AP309
- Email: ap309.git@gmail.com
- Phone: 070-7954-1773
11. Remedies for Privacy Infringement
Users may contact relevant public authorities or dispute resolution bodies for consultation or remedies regarding personal information infringement.
12. Changes to This Privacy Policy
This Privacy Policy may be amended due to changes in applicable laws, company policies, or website services. Any changes will be announced through the website or reflected on this page.